Shipping policy

Shipping Policy for Greenspring Nursery and Stone

Introduction

At Greenspring Nursery and Stone ("we," "our," "us"), we strive to provide the best service to our customers. This Shipping Policy outlines the terms and conditions for local deliveries and pick-up options available through our online store.

Local Delivery

Eligibility

We currently offer local delivery services within a 15-20 mile radius of Jarrettsville, MD. Deliveries outside this area are not available at this time.

Delivery Fees

  • Standard Local Delivery: A flat fee of [amount] will be charged for all local deliveries within the eligible area.

Delivery Schedule

  • Deliveries are made Monday through Saturday during normal business hours, from 8:00 AM to 4:00 PM.
  • Orders placed by [specific time, e.g., "12:00 PM the previous day"] will be delivered on the next available delivery day.
  • We will contact you to schedule a specific delivery time window.

Delivery Process

  • Our delivery team will bring your order to the specified address. Please ensure someone is available to receive the delivery.
  • If no one is available to receive the delivery, we will leave the order in a safe location and notify you. However, we are not responsible for any loss or damage to items left unattended.
  • In case of any delivery issues or delays, our team will contact you promptly.

Pick-Up

Pick-Up Location

You can pick up your order at our nursery located at:

  • 1608 Jarrettsville Rd, Jarrettsville, MD 21084

Pick-Up Hours

  • Pick-up is available Monday through Saturday from 8:00 AM to 4:00 PM.
  • Orders placed by [specific time, e.g., "12:00 PM the previous day"] will be ready for pick-up on the next available pick-up day.

Pick-Up Process

  • Once your order is ready for pick-up, you will receive a notification via email or phone.
  • Please bring a copy of your order confirmation and a valid ID when picking up your order.
  • Our staff will assist you in loading your order into your vehicle, if necessary.

Order Changes and Cancellations

Changes

If you need to make any changes to your order, please contact us as soon as possible at office@greenspringstone.com or 410-893-2307. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order has been processed.

Cancellations

If you need to cancel your order, please contact us at office@greenspringstone.com or 410-893-2307 within [specific time frame, e.g., "24 hours"] of placing your order. Orders that have already been dispatched for delivery or are ready for pick-up may not be eligible for cancellation.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at: